Instructor: Frank G. Craig
Step up your customer service game and set yourself apart from your competitors by becoming a customer-centric business. This class will cover the basics on how to promote customer service in your business and create an excellent customer experience that benefits not only the client but your company as well. Special attention will be given to the concepts of determining the market needs of your customers, leadership competencies, and empowering employees.
Continuing Education Credits
All SBDC business courses are approved for continuing education credits for Construction Contractor Residential C/E, Landscape Contractor C/E and Massage Therapy C/E. You receive 1 CEU for each hour of class instruction. Please inform the SBDC when registering (541) 956-7494 if you need a certificate to document your CE credits so we can provide it at the end of your class.
A $7 technology fee will be added to these classes.